FAQ’s
Who we are and what we do?
We are Easy Digital Goods, a leading online store dedicated to providing high-quality digital products. Our mission is to enhance your digital experience by offering a wide range of expertly crafted e-books, templates, guides, and planners that cater to various needs and interests.
What types of digital products do you offer?
We offer a wide range of digital products, including e-books, templates, guides, and planners. Our products cover various topics such as men's health, hygiene, style, communication, and productivity tools.
How long will my order take to be delivered?
At Easy Digital Goods, we pride ourselves on providing immediate access to your digital products. As all our products are digital, you can enjoy instant delivery right after your purchase.
Delivery Process:
- Instant Delivery: Upon completing your purchase, you will receive immediate access to your digital products.
- Email Confirmation: A download link will be sent to the email address provided during checkout.
- Personal Account Access: You can also access your purchased products anytime through your personal account on our website.
There are no shipping fees, no waiting times, and no order tracking required. Enjoy your digital goods instantly and hassle-free with Easy Digital Goods!
How do I access my purchased digital products?
Once your purchase is complete, you will receive a download link via email. You can also access your digital products anytime through your personal account on our website.
Can I track the delivery of my order in real time?
At Easy Digital Goods, all our products are digital, which means you receive them instantly upon purchase. Therefore, there is no need for real-time order tracking.
Can I cancel or return the order?
At Easy Digital Goods, we understand that sometimes you may need to cancel an order. However, due to the nature of digital products and the instant delivery process, we do not support order cancellations once the purchase has been completed.
Refund Policy:
While order cancellations are not possible, we do offer a 14-day refund policy. If you are not satisfied with your purchase, you can request a refund within 14 days of your purchase date.
To request a refund, please contact our support team at support@easydigitalgoods.com with your order details and reason for the refund request. We will review your request and respond promptly.
At Easy Digital Goods, customer satisfaction is our top priority, and we are committed to ensuring you have a positive experience with our products. If you have any questions or concerns, please feel free to reach out to us.
What formats are your digital products available in?
Our digital products are typically available in PDF format. Some templates may be available in other formats compatible with specific software, such as Notion or Canva.
Can I use the digital products on multiple devices?
Yes, you can use your purchased digital products on multiple devices as long as they are for your personal use.
Do I need any special software to use your digital products?
Most of our digital products can be accessed using standard PDF readers. Some templates may require specific software like Notion or Canva.
How do I download the digital products after purchase?
You will receive a download link via email immediately after your purchase. You can also log into your personal account on our website to download your products.
What if I don't receive the email with the download link?
If you don't receive the email, please check your spam or junk folder. If it's not there, contact our support team at support@easydigitalgoods.com for assistance.
Are there any discounts available for first-time customers?
Yes, we offer discounts of 10 to 20% on the first purchase for new customers. Check our website for current promotions and discount codes.
How can I stay updated on new products and promotions?
Subscribe to our newsletter or follow us on social media (Facebook, Instagram, TikTok) to stay updated on new product releases, promotions, and special offers.
Can I share my purchased digital products with others?
No, our digital products are for personal use only. Sharing or distributing purchased products is prohibited and violates our terms of service.
What payment methods do you accept?
We do everything for your convenience, so we accept all types of Visa, Mastercard, and AMEX credit and debit cards. You can also pay via Apple Pay, Google Pay, or ShopPay. And also we support PayPal payments.
Are there any hidden costs?
No hidden costs, the product price includes shipping, all taxes, and fees. The price of the product is the final amount you need to pay.
Where are you based?
We have 2 main offices. In the USA and UK.
Our head office is located at 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom.
How do I get in touch?
Use our contact page or send us an email at: support@easydigitalgoods.com.
